resolveit brings ticketing, SLA tracking, email-to-ticket, automation rules and a knowledge base into one platform — built for MSPs and internal IT teams who want full control of their data.
Stop juggling spreadsheets and shared inboxes — give your team a single, fast workspace.
Per-client queues, priorities and statuses tailored to how your team actually works.
Response and resolution targets, breach alerts and coverage calendars, automatically tracked.
Inbound mail becomes a ticket automatically, with full conversation history threaded in.
Auto-assign, escalate and notify based on conditions you define — no code required.
Searchable articles your agents and customers can both rely on to self-serve.
Volume, response time and SLA compliance reports, ready out of the box.
Hook up your support mailbox and incoming emails become trackable tickets instantly.
Define response targets per client and automate assignment, escalation and replies.
Your team works one shared queue while clients and managers get clear, automatic reporting.
"Switching to resolveit cut our average response time in half. Everything we need — tickets, SLAs, email and reporting — finally lives in one place, on infrastructure we control."
Runs on MySQL with local file storage — no vendor lock-in, no per-seat surprises.
